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Conditions

Conditions of Use

Welcome to The Sweetie Stop the finest online sweet shop.

Order acceptance and the completion of the contract between you and thesweetiestop.co.uk will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation policy. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing, weight or product description error
  • You not meeting the eligibility to order criteria set out in the Terms & Conditions
  • If there are any problems with your order, you will be contacted by our Customer Services Representatives

We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Courier Delivery

You may require to sign for your parcel when it is delivered. If you are not at home when the parcel arrives the courier may leave in an area that they deem to be safe, a card will be left detailing area where left or for you to arrange an alternative delivery date with the courier. Failure to do this may result in the parcel being returned to us. Redelivery will incur additional charges. Payments must be made before your parcel can be redelivered. The cost of redelivery is £12.99. Click here to make your payment. We are not responsible for items that are lost or stolen during the delivery process. Claims can be made against the courier themselves. We will aid in these claims as far as praticable.

Shipping:

Please note that we do not ship via courier to Northern Ireland or any UK Islands including Jersey and Guernsey. International orders are shipped by Royal Mail.

Please see our  Shipping Conditions for further details.

Contract Cancellation

Please note that you are entitled to cancel this contract if you so wish provided you exercise your right no longer than seven working days after the day on which you receive the products.
If you wish to exercise your right to cancel this contract prior to order despatch, please email customer services. If your order has already been dispatched please follow the procedure set out in Refund & Returns.

Description of Products

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. All prices displayed on this site are in GBP Sterling.
Full payment must be paid in advance of any item being shipped. All invoices will be sent electronically at time of dispatch. 

Refusal of Transaction

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. All prices quoted are inclusive of VAT at the current rate.

Ingredients

If you are a vegetarian, please be aware that some of our products may contain gelatin.

Our products may contain colour, flavouring and preservatives. Please use the contact us page if you would like to find out specific ingredients of our products prior to purchasing them.

Please note that excessive consumption of our Sugar free sweets may cause a laxative effect.

Our shipping conditions, privacy policy and contact information can also be found within the Information link on the Home Page

Privacy Policy

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The Sweetie Stop will not sell or pass on any information submitted to us to any third party. We only use the contact information submitted to us for our own communication with our customers as required for the purpose of completing orders etc.

We use a standard technology called a cookie for the following purposes:

· Recording Session information for shopping cart or other purposes.

· Store visitor preferences for return visits to our web site.

· Helping to manage Newsletter subscription for our web site.

· Record user specific tracking or aggregate tracking information of visitors on our web site.

All credit card transactions are processed by a payment service provider called Protx.


The SagePay payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Their internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information.

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